/* ============================================================
   SEED CRM v2 — Design System ("Greenhouse")
   Prefix: sd-  ·  Mockup stylesheet (design prototype)
   ============================================================ */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Plus+Jakarta+Sans:wght@600;700;800&display=swap');

:root{
  /* palette */
  --sd-bg:#F4F6F2;            /* warm paper */
  --sd-surface:#FFFFFF;
  --sd-ink:#15211A;
  --sd-muted:#6B7A6F;
  --sd-line:#E4E9E2;
  --sd-green:#4CAE39;         /* brand */
  --sd-green-deep:#2F7A22;
  --sd-green-soft:#EAF6E5;
  --sd-forest:#11271A;        /* sidebar */
  --sd-forest-2:#1A3826;
  --sd-amber:#E8932B;  --sd-amber-soft:#FDF3E4;
  --sd-purple:#8B5CF6; --sd-purple-soft:#F1EBFE;
  --sd-blue:#2C7BE5;   --sd-blue-soft:#E8F1FD;
  --sd-red:#D6435B;    --sd-red-soft:#FCE9EC;
  --sd-radius:16px; --sd-radius-sm:10px;
  --sd-shadow:0 1px 2px rgba(21,33,26,.05),0 4px 16px rgba(21,33,26,.05);
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:'Inter',sans-serif;background:var(--sd-bg);color:var(--sd-ink);font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased}
h1,h2,h3,h4,.sd-display{font-family:'Plus Jakarta Sans',sans-serif;letter-spacing:-.015em}
a{color:var(--sd-green-deep);text-decoration:none}
::placeholder{color:#9AA89E}

/* ---------- shell ---------- */
.sd-shell{display:grid;grid-template-columns:248px 1fr;min-height:100vh}
.sd-main{display:flex;flex-direction:column;min-width:0}
.sd-content{padding:24px 28px 48px;max-width:1440px;width:100%;margin:0 auto}

/* ---------- sidebar ---------- */
.sd-side{background:linear-gradient(180deg,var(--sd-forest) 0%,#0D2014 100%);color:#fff;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.sd-side-logo{display:flex;align-items:center;gap:10px;padding:20px 20px 16px;font-family:'Plus Jakarta Sans';font-weight:800;font-size:19px;color:#fff}
.sd-side-logo .sd-leaf{width:34px;height:34px;border-radius:10px;background:linear-gradient(135deg,var(--sd-green),#7ED957);display:flex;align-items:center;justify-content:center;font-size:17px}
.sd-side-logo small{display:block;font:600 10px 'Inter';letter-spacing:.14em;color:#7FA98B;text-transform:uppercase}
.sd-nav{padding:6px 12px;flex:0 0 auto}
.sd-nav-label{font:600 10px 'Inter';letter-spacing:.12em;text-transform:uppercase;color:#5E7E68;padding:14px 12px 6px}
.sd-nav a{display:flex;align-items:center;gap:11px;color:#C9D8CD;padding:9px 12px;border-radius:11px;font-weight:500;margin:1px 0;transition:.15s}
.sd-nav a:hover{background:rgba(255,255,255,.07);color:#fff}
.sd-nav a.on{background:var(--sd-green);color:#fff;font-weight:600;box-shadow:0 4px 12px rgba(76,174,57,.35)}
.sd-nav a .ico{width:20px;text-align:center;font-size:16px}
.sd-nav a .sd-count{margin-left:auto;background:rgba(255,255,255,.14);border-radius:99px;font:600 10.5px 'Inter';padding:1px 8px}
.sd-pins{padding:0 12px;overflow-y:auto;flex:1}
.sd-pins a{display:flex;align-items:center;gap:9px;color:#AFC4B4;padding:7px 12px;border-radius:10px;font-size:13px}
.sd-pins a:hover{background:rgba(255,255,255,.07);color:#fff}
/* themed scrollbar for the dark sidebar clients list */
.sd-pins{scrollbar-width:thin;scrollbar-color:rgba(175,196,180,.32) transparent}
.sd-pins::-webkit-scrollbar{width:10px}
.sd-pins::-webkit-scrollbar-track{background:transparent}
.sd-pins::-webkit-scrollbar-thumb{background:rgba(175,196,180,.28);border-radius:99px;border:3px solid transparent;background-clip:padding-box}
.sd-pins::-webkit-scrollbar-thumb:hover{background:rgba(175,196,180,.5);background-clip:padding-box}
.sd-side-search{display:flex;align-items:center;gap:7px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.1);border-radius:10px;padding:7px 11px}
.sd-side-search i{font-size:15px;color:#7FA98B;flex:0 0 auto}
.sd-side-search input{flex:1;min-width:0;background:transparent;border:0;outline:0;color:#fff;font-size:13px}
.sd-side-search input::placeholder{color:#6E8C77}
.sd-pin-dot{width:7px;height:7px;border-radius:50%;background:#52C234;flex:0 0 auto}
.sd-pin-dot.off{background:#D6435B}
.sd-side-user{margin:10px 12px 14px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.08);border-radius:13px;padding:10px 12px;display:flex;align-items:center;gap:10px}
.sd-side-user img{width:32px;height:32px;border-radius:50%;object-fit:cover}
.sd-side-user b{font-size:13px;color:#fff;display:block;line-height:1.2}
.sd-side-user span{font-size:11px;color:#8FAE97}

/* ---------- topbar ---------- */
/* the header + the global on-call strip share one sticky wrapper so both stay pinned */
.sd-stickytop{position:sticky;top:0;z-index:50}
.sd-top{background:rgba(244,246,242,.85);backdrop-filter:blur(10px);border-bottom:1px solid var(--sd-line);display:flex;align-items:center;gap:14px;padding:12px 28px}
.sd-top h1{font-size:17px;font-weight:700}
.sd-crumb{color:var(--sd-muted);font-size:12.5px}
/* live count chips in the header (calls waiting / agents busy) */
.sd-hstats{display:flex;align-items:center;gap:8px}
.sd-hchip{display:inline-flex;align-items:center;gap:6px;border-radius:99px;padding:4px 11px;line-height:1;white-space:nowrap}
.sd-hchip i{font-size:14px}
.sd-hchip b{font:800 14px 'Plus Jakarta Sans',sans-serif;font-variant-numeric:tabular-nums}
.sd-hchip span{font-size:10.5px;letter-spacing:.05em;text-transform:uppercase;opacity:.85}
.sd-hchip.wait{background:var(--sd-green-soft);color:var(--sd-green-deep)}
.sd-hchip.busy{background:#E6F1FB;color:#185FA5}
.sd-hchip.wait.alarm{animation:hchipAlarm 1s ease-in-out infinite}
@keyframes hchipAlarm{0%,100%{background:#FCE4E4;color:#E24B4A}50%{background:#E24B4A;color:#fff}}
/* global "on call" strip — sticky under the header, wraps to more rows only as needed,
   takes no space when there are no ongoing calls (hidden attribute toggled by seed-live.js) */
.sd-oncall{display:flex;align-items:flex-start;gap:12px;padding:7px 28px;background:#fff;border-bottom:1px solid var(--sd-line)}
.sd-oncall[hidden]{display:none}
.sd-oncall-lead{flex:0 0 auto;display:flex;align-items:center;gap:6px;padding-top:4px;font:700 11px 'Inter';letter-spacing:.05em;text-transform:uppercase;color:#185FA5}
.sd-oncall-lead i{font-size:15px}
.sd-oncall-lead b{background:#185FA5;color:#fff;border-radius:99px;padding:0 7px;font-size:11px;font-variant-numeric:tabular-nums}
.sd-oncall-list{flex:1 1 auto;display:flex;flex-wrap:wrap;gap:6px 8px;max-height:86px;overflow-y:auto}
.oc-chip{display:inline-flex;align-items:center;gap:6px;background:#F4F6F2;border:1px solid var(--sd-line);border-radius:99px;padding:3px 11px;font-size:12.5px;max-width:300px}
.oc-chip .oc-dot{width:7px;height:7px;border-radius:50%;background:#185FA5;flex:0 0 auto}
.oc-chip b{font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:130px}
.oc-chip .oc-sub{color:var(--sd-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:150px}
.oc-chip .oc-branch{background:#E4EEDF;color:var(--sd-green-deep,#2E6B3E);font-weight:600;font-size:11px;padding:1px 7px;border-radius:99px;white-space:nowrap;flex:0 0 auto}
.oc-chip .oc-t{font-weight:600;font-variant-numeric:tabular-nums;color:var(--sd-forest,#11271A)}
.oc-empty{align-self:center;color:var(--sd-muted);font-size:12.5px;padding:3px 2px}
@media (max-width:768px){ .sd-oncall{padding:7px 16px} .sd-hchip span{display:none} }
.sd-search{flex:1;max-width:430px;margin-left:auto;position:relative}
.sd-search input{width:100%;border:1px solid var(--sd-line);background:#fff;border-radius:99px;height:38px;padding:0 84px 0 38px;font-size:13px;box-shadow:var(--sd-shadow)}
.sd-search .ico{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:#9AA89E}
.sd-search kbd{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:#F0F3EE;border:1px solid var(--sd-line);border-radius:6px;font:600 10px 'Inter';padding:2px 7px;color:var(--sd-muted)}
.sd-sr{position:absolute;top:calc(100% + 8px);left:0;right:0;background:#fff;border:1px solid var(--sd-line);border-radius:14px;box-shadow:0 14px 36px rgba(21,33,26,.16);max-height:64vh;overflow:auto;z-index:1100;padding:6px}
.sd-sr-group{font:700 10.5px 'Inter';letter-spacing:.06em;text-transform:uppercase;color:var(--sd-muted);padding:9px 10px 4px}
.sd-sr-item{display:flex;align-items:center;gap:11px;padding:8px 10px;border-radius:10px;color:var(--sd-ink);text-decoration:none;cursor:pointer}
.sd-sr-item:hover,.sd-sr-item.active{background:var(--sd-green-soft)}
.sd-sr-ic{width:30px;height:30px;border-radius:9px;background:#EAF6E5;color:var(--sd-green-deep);display:flex;align-items:center;justify-content:center;font-size:16px;flex:0 0 auto}
.sd-sr-main{min-width:0;flex:1}
.sd-sr-name{display:block;font-weight:600;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sd-sr-sub{display:block;font-size:11.5px;color:var(--sd-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sd-sr-empty{padding:16px 12px;color:var(--sd-muted);font-size:13px;text-align:center}
/* form modals inject a <form> wrapper which breaks .modal-dialog-scrollable — cap + scroll the body */
#modal .modal-body{max-height:62vh;overflow-y:auto}
/* ---- records component: tabbed list / timeline (company + contact pages) ---- */
.sd-rec-bar{display:flex;align-items:center;gap:10px;padding:14px 16px;border-bottom:1px solid var(--sd-line);flex-wrap:wrap}
.sd-rec-pane{display:none}
.sd-rec-pane.on{display:block}
.sd-rec table.dataTable{width:100% !important;border:0;margin:0 !important}
.sd-rec table.dataTable thead{display:none}
.sd-rec table.dataTable tbody td{border:0;padding:0}
.sd-rec table.dataTable tbody tr{background:transparent}
.sd-rec .dataTables_wrapper{padding:4px 4px 0}
.sd-rec .dataTables_filter{float:none;text-align:left;margin:2px 0 6px}
.sd-rec .dataTables_filter label{font-size:0}
.sd-rec .dataTables_filter input{border:1px solid var(--sd-line);border-radius:99px;padding:6px 14px;font-size:13px;margin:0;width:260px;max-width:100%}
.sd-rec .dataTables_info{font-size:12px;color:var(--sd-muted);padding-top:12px}
.sd-rec .dataTables_paginate{padding-top:10px}
.sd-rec .pagination{margin:0}
.sd-rec .pagination .page-link{border:0;border-radius:8px;margin:0 2px;color:var(--sd-muted);font-size:13px}
.sd-rec .pagination .page-item.active .page-link{background:var(--sd-green);color:#fff}
.sd-rec table.dataTable td.dataTables_empty{padding:28px;color:var(--sd-muted);text-align:center;font-size:13px}
/* record-section search box — full width + Greenhouse pill + search icon (every .sd-rec-load list) */
.sd-rec-load .dataTables_filter{float:none;text-align:left;width:100%;margin:0 0 12px}
.sd-rec-load .dataTables_filter label{display:block;width:100%;margin:0;font-size:0}
.sd-rec-load .dataTables_filter input{width:100%!important;box-sizing:border-box;height:40px;border:1px solid var(--sd-line);border-radius:99px;padding:0 16px 0 40px;font-size:13px;margin:0;color:var(--sd-ink);background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%239AA89E' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m21 21-4.35-4.35'/%3E%3C/svg%3E") no-repeat 15px center;box-shadow:none}
.sd-rec-load .dataTables_filter input::placeholder{color:#9AA89E}
.sd-rec-load .dataTables_filter input:focus{border-color:var(--sd-green);box-shadow:0 0 0 3px rgba(76,174,57,.16);outline:none}
.sd-li{display:flex;align-items:flex-start;gap:12px;padding:12px 6px;border-bottom:1px solid #F1F4EF;color:inherit;text-decoration:none}
.sd-li:hover{background:#FAFCF9}
.sd-li-av{width:38px;height:38px;border-radius:50%;object-fit:cover;background:#EAF6E5;flex:0 0 auto}
.sd-li-ic{width:38px;height:38px;border-radius:11px;background:var(--sd-green-soft);color:var(--sd-green-deep);display:flex;align-items:center;justify-content:center;font-size:18px;flex:0 0 auto}
.sd-li-main{min-width:0;flex:1}
.sd-li-name{font-weight:700;font-size:14px;color:var(--sd-green-deep)}
.sd-li-name.off{color:var(--sd-red)}
.sd-li-role{font-size:13px;color:var(--sd-ink)}
.sd-li-sub{display:block;font-size:12.5px;color:var(--sd-muted)}
.sd-li-note{display:block;font-size:12.5px;color:var(--sd-muted);margin-top:3px;white-space:pre-line}
.sd-acttl tbody{display:block;position:relative;padding-left:26px}
.sd-acttl tbody::before{content:"";position:absolute;left:9px;top:8px;bottom:8px;width:2px;background:var(--sd-line);border-radius:2px}
.sd-acttl tbody tr,.sd-acttl tbody td{display:block;width:100%}
.sd-act{position:relative;padding:0 0 16px;display:block;color:inherit;text-decoration:none}
.sd-act:hover .a-body{color:var(--sd-ink)}
.sd-act .nub{position:absolute;left:-26px;top:2px;width:20px;height:20px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;color:#fff}
.sd-act .nub.mail{background:var(--sd-blue)}
.sd-act .nub.sms{background:var(--sd-purple)}
.sd-act .t{display:block;font:600 11px 'Inter';color:var(--sd-muted);margin-bottom:2px}
.sd-act .a-body{display:block;font-size:13px;color:#41504A}
.sd-act .a-body b{color:var(--sd-ink)}
.sd-act .fail{display:block;color:var(--sd-red);font-size:12px;margin-bottom:2px}
.sd-iconbtn{position:relative;width:38px;height:38px;border-radius:50%;background:#fff;border:1px solid var(--sd-line);display:flex;align-items:center;justify-content:center;font-size:17px;color:#41524A;cursor:pointer;box-shadow:var(--sd-shadow)}
.sd-iconbtn .sd-badge{position:absolute;top:-3px;right:-3px;background:var(--sd-red);color:#fff;border-radius:99px;font:700 9.5px 'Inter';padding:1px 5px;border:2px solid var(--sd-bg)}
.sd-iconbtn.chat{color:var(--sd-green-deep)}
.sd-topavatar{width:38px;height:38px;border-radius:50%;object-fit:cover;border:2px solid #fff;box-shadow:var(--sd-shadow)}

/* ---------- cards ---------- */
.sd-card{background:var(--sd-surface);border:1px solid var(--sd-line);border-radius:var(--sd-radius);box-shadow:var(--sd-shadow)}
.sd-card-pad{padding:18px 20px}
.sd-card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:16px 20px 0}
.sd-card-head h3{font-size:15px;display:flex;align-items:center;gap:8px}
.sd-card-head h3 .ico{color:var(--sd-green);font-size:17px}

/* ---------- buttons / pills ---------- */
.sd-btn{display:inline-flex;align-items:center;gap:7px;border:0;border-radius:99px;font:600 13px 'Inter';padding:9px 16px;cursor:pointer;transition:.15s}
.sd-btn.pri{background:var(--sd-green);color:#fff;box-shadow:0 4px 12px rgba(76,174,57,.3)}
.sd-btn.pri:hover{background:var(--sd-green-deep)}
.sd-btn.soft{background:var(--sd-green-soft);color:var(--sd-green-deep)}
.sd-btn.ghost{background:#fff;border:1px solid var(--sd-line);color:var(--sd-ink)}
.sd-btn.sm{padding:6px 12px;font-size:12px}
.sd-pill{display:inline-flex;align-items:center;gap:6px;border-radius:99px;font:600 11.5px 'Inter';padding:4px 11px}
.sd-pill .dot{width:7px;height:7px;border-radius:50%}
.sd-pill.ok{background:var(--sd-green-soft);color:var(--sd-green-deep)}.sd-pill.ok .dot{background:var(--sd-green)}
.sd-pill.warn{background:var(--sd-amber-soft);color:#A96716}.sd-pill.warn .dot{background:var(--sd-amber)}
.sd-pill.bad{background:var(--sd-red-soft);color:#B03046}.sd-pill.bad .dot{background:var(--sd-red)}
.sd-pill.info{background:var(--sd-blue-soft);color:#1E5FB8}.sd-pill.info .dot{background:var(--sd-blue)}
.sd-pill.neut{background:#F0F3EE;color:var(--sd-muted)}
.sd-tag{font:600 10px 'Inter';letter-spacing:.05em;text-transform:uppercase;border-radius:6px;padding:2px 8px}
.sd-tag.live{background:var(--sd-green-soft);color:var(--sd-green-deep)}
.sd-tag.vip{background:var(--sd-amber);color:#fff}

/* ---------- KPI tiles ---------- */
.sd-tiles{display:grid;grid-template-columns:repeat(7,1fr);gap:12px}
.sd-tile{border-radius:var(--sd-radius);padding:16px 14px;color:#fff;position:relative;overflow:hidden}
.sd-tile b{font:800 26px 'Plus Jakarta Sans';display:block;line-height:1.15;font-variant-numeric:tabular-nums}
.sd-tile span{font:600 10.5px 'Inter';letter-spacing:.07em;text-transform:uppercase;opacity:.9}
.sd-tile.g{background:linear-gradient(135deg,#46B255,#2E9344)}
.sd-tile.b{background:linear-gradient(135deg,#3D8BFD,#2C6FD6)}
.sd-tile.r{background:linear-gradient(135deg,#E45A72,#C93B53)}
.sd-tile.a{background:linear-gradient(135deg,#F0A64A,#DE8722)}

/* ---------- tables ---------- */
.sd-table{width:100%;border-collapse:collapse}
.sd-table th{font:600 10.5px 'Inter';letter-spacing:.07em;text-transform:uppercase;color:var(--sd-muted);text-align:left;padding:10px 14px;border-bottom:1px solid var(--sd-line)}
.sd-table td{padding:13px 14px;border-bottom:1px solid #EFF3EE;vertical-align:middle}
.sd-table tr:hover td{background:#FAFBF8}
.sd-table tr:last-child td{border-bottom:0}

/* ---------- tabs ---------- */
.sd-tabs{display:flex;gap:4px;background:#EDF1EA;border-radius:12px;padding:4px;width:max-content}
.sd-tabs a{padding:7px 16px;border-radius:9px;font:600 13px 'Inter';color:var(--sd-muted)}
.sd-tabs a.on{background:#fff;color:var(--sd-ink);box-shadow:var(--sd-shadow)}
.sd-tabs a .n{font-size:11px;color:#9AA89E;margin-left:5px}

/* ---------- avatars ---------- */
.sd-av{width:36px;height:36px;border-radius:50%;object-fit:cover}
.sd-av.sm{width:28px;height:28px}
.sd-avchip{width:36px;height:36px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;font:700 14px 'Plus Jakarta Sans';color:#fff}
.sd-avgroup{display:flex}
.sd-avgroup .sd-wrap{position:relative;margin-left:-8px;border:2px solid #fff;border-radius:50%}
.sd-avgroup .sd-wrap:first-child{margin-left:0}
.sd-avgroup .on::after{content:"";position:absolute;right:0;bottom:0;width:9px;height:9px;border-radius:50%;background:#2E9344;border:2px solid #fff}

/* ---------- chat ---------- */
.sd-chat-msg{display:flex;gap:10px;margin-bottom:14px}
.sd-chat-msg .bub{background:#F2F5F0;border-radius:4px 14px 14px 14px;padding:9px 13px;max-width:78%}
.sd-chat-msg.me{flex-direction:row-reverse}
.sd-chat-msg.me .bub{background:var(--sd-green);color:#fff;border-radius:14px 4px 14px 14px}
.sd-chat-msg .who{font:600 12px 'Inter'}
.sd-chat-msg .when{font-size:10.5px;color:var(--sd-muted);margin-left:6px}
.sd-chat-msg.me .when{color:rgba(255,255,255,.75)}
.sd-chat-msg .bub a{color:inherit;text-decoration:underline!important;word-break:break-word}
.sd-chat-day{display:flex;align-items:center;justify-content:center;margin:6px 0 12px}
.sd-chat-day span{font:600 10.5px 'Inter';color:var(--sd-muted);background:#F2F5F0;padding:3px 11px;border-radius:11px;letter-spacing:.02em}
.sd-chat-input{display:flex;gap:9px;align-items:center}
.sd-chat-input input{flex:1;border:1px solid var(--sd-line);border-radius:99px;height:42px;padding:0 16px;font-size:13.5px}
.sd-chat-input .send{width:42px;height:42px;border-radius:50%;background:var(--sd-green);color:#fff;border:0;font-size:16px;cursor:pointer}
.sd-daysep{display:flex;align-items:center;gap:12px;color:var(--sd-muted);font:600 11px 'Inter';margin:18px 0}
.sd-daysep::before,.sd-daysep::after{content:"";flex:1;height:1px;background:var(--sd-line)}

/* ---------- timeline ---------- */
.sd-tl{position:relative;padding-left:26px}
.sd-tl::before{content:"";position:absolute;left:9px;top:6px;bottom:6px;width:2px;background:var(--sd-line);border-radius:2px}
.sd-tl-item{position:relative;padding:0 0 18px}
.sd-tl-item .nub{position:absolute;left:-26px;top:2px;width:20px;height:20px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:10px;color:#fff}
.sd-tl-item .nub.mail{background:var(--sd-blue)} .sd-tl-item .nub.sms{background:var(--sd-purple)} .sd-tl-item .nub.call{background:var(--sd-green)}
.sd-tl-item .t{font:600 11px 'Inter';color:var(--sd-muted)}

/* ---------- forms ---------- */
.sd-field label{display:block;font:600 11.5px 'Inter';color:var(--sd-muted);margin-bottom:6px;letter-spacing:.02em}
.sd-field input,.sd-field select{width:100%;border:1px solid var(--sd-line);border-radius:11px;height:42px;padding:0 14px;font:500 14px 'Inter';color:var(--sd-ink);background:#fff}
.sd-field input:focus{outline:0;border-color:var(--sd-green);box-shadow:0 0 0 3px rgba(76,174,57,.15)}

/* ---------- misc ---------- */
.sd-kv{display:grid;grid-template-columns:130px 1fr;gap:8px 14px;font-size:13.5px}
.sd-kv dt{color:var(--sd-muted)} .sd-kv dd{font-weight:500}
.sd-note{position:relative;border-radius:14px;border:1px solid var(--sd-line);background:#fff;padding:15px 18px 15px 20px;overflow:hidden}
.sd-note::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px}
.sd-note .nh{display:inline-flex;align-items:center;gap:9px;margin-bottom:10px;font:700 11.5px 'Inter';letter-spacing:.06em;text-transform:uppercase}
.sd-note .nh i{width:24px;height:24px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:14px;color:#fff;flex:0 0 auto}
.sd-note .nb{font-size:13.5px;line-height:1.6;color:var(--sd-ink)}
.sd-note.amber{background:#FDF8F0;border-color:#F1E1C6}.sd-note.amber::before{background:#DE8722}.sd-note.amber .nh{color:#A96716}.sd-note.amber .nh i{background:#E0922E}
.sd-note.purple{background:#F8F4FE;border-color:#E4D8FB}.sd-note.purple::before{background:#7C4FE0}.sd-note.purple .nh{color:#5B34B0}.sd-note.purple .nh i{background:#7C4FE0}
.sd-note.blue{background:#F1F7FE;border-color:#D5E6FB}.sd-note.blue::before{background:#2C6FD6}.sd-note.blue .nh{color:#1E5FB8}.sd-note.blue .nh i{background:#3A7DDD}
.sd-callrow{display:flex;align-items:center;gap:12px;border:1px solid var(--sd-line);border-radius:13px;padding:12px 14px;margin-bottom:10px}
.sd-callrow.vip{border-color:#F3D7AE;background:var(--sd-amber-soft)}
.sd-callrow .ring{font:800 17px 'Plus Jakarta Sans';color:var(--sd-red);font-variant-numeric:tabular-nums}
.sd-ringico{width:40px;height:40px;border-radius:12px;background:var(--sd-blue-soft);color:var(--sd-blue);display:flex;align-items:center;justify-content:center;font-size:18px;animation:sdring 1.1s infinite}
.sd-callrow.vip .sd-ringico{background:#FBE8CC;color:#C77A18}
@keyframes sdring{0%,100%{transform:rotate(0)}25%{transform:rotate(12deg)}75%{transform:rotate(-12deg)}}
.sd-bar{display:flex;align-items:center;gap:10px;margin-bottom:9px;font-size:12.5px}
.sd-bar .nm{width:74px;color:var(--sd-muted);text-align:right}
.sd-bar .tr{flex:1;background:#EFF3EE;border-radius:99px;height:9px;overflow:hidden}
.sd-bar .fl{height:100%;border-radius:99px;background:linear-gradient(90deg,#7ED957,var(--sd-green))}
.sd-empty{color:var(--sd-muted);font-size:13px;text-align:center;padding:22px}
.sd-grid{display:grid;gap:16px}
.sd-grid>*{min-width:0}
.sd-card{min-width:0}
.sd-mut{color:var(--sd-muted)}
.sd-right{margin-left:auto}

/* topbar chat icon alert (unread) */
.sd-iconbtn.chat.sd-chat-alert .bx{animation:sdchatflash 1.3s infinite}
@keyframes sdchatflash{0%,100%{color:var(--sd-green-deep);transform:scale(1)}50%{color:var(--sd-amber);transform:scale(1.15)}}

/* ---------- chat dock (slide-over, available on every staff page) ---------- */
.sd-dock-scrim{position:fixed;inset:0;background:rgba(13,32,20,.34);backdrop-filter:blur(2px);z-index:1059;opacity:0;pointer-events:none;transition:.2s}
.sd-dock{position:fixed;top:0;right:0;bottom:0;width:400px;max-width:94vw;background:#fff;z-index:1060;
  box-shadow:-18px 0 50px rgba(21,33,26,.18);display:flex;flex-direction:column;transform:translateX(105%);transition:.25s ease}
.sd-dock.open{transform:none}
.sd-dock-scrim.open{opacity:1;pointer-events:auto}
/* desktop: dock is non-blocking — agents keep working (send email, navigate) with chat open */
@media (min-width:769px){.sd-dock-scrim.open{opacity:0;pointer-events:none}}
.sd-dock-h{display:flex;align-items:center;gap:10px;padding:16px 18px;border-bottom:1px solid var(--sd-line)}
.sd-dock-h h3{font-size:15px;flex:1}
.sd-dock-h .x{width:32px;height:32px;border-radius:50%;border:1px solid var(--sd-line);background:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--sd-muted)}
.sd-dock-b{flex:1;overflow-y:auto;padding:16px 18px}
.sd-dock-f{padding:13px 16px;border-top:1px solid var(--sd-line)}
/* new-message toast (any page) — so an incoming chat is visible from a contact profile etc. */
.sd-toasts{position:fixed;right:20px;bottom:20px;z-index:1080;display:flex;flex-direction:column;gap:10px;max-width:340px}
.sd-toast{display:flex;gap:11px;align-items:flex-start;background:#fff;border:1px solid var(--sd-line);border-left:4px solid var(--sd-green);border-radius:13px;padding:12px 14px;box-shadow:0 12px 34px rgba(21,33,26,.18);cursor:pointer;animation:sdtoastin .25s ease}
.sd-toast .ic{width:32px;height:32px;border-radius:50%;background:var(--sd-green);color:#fff;display:flex;align-items:center;justify-content:center;font-size:17px;flex:0 0 auto}
.sd-toast .tx{min-width:0}
.sd-toast .tx b{display:block;font:700 13px 'Plus Jakarta Sans';color:var(--sd-ink)}
.sd-toast .tx span{display:block;font-size:12.5px;color:var(--sd-muted);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
@keyframes sdtoastin{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
/* ---------- skeleton loader (AJAX list placeholders) ---------- */
@keyframes sd-shimmer{0%{background-position:-450px 0}100%{background-position:450px 0}}
.sd-skel{position:relative;border-radius:6px;background:#E8EDE6;background-image:linear-gradient(90deg,#E8EDE6 0,#F2F5F0 80px,#E8EDE6 160px);background-size:450px 100%;animation:sd-shimmer 1.3s infinite linear}
.sd-skel-list{padding:2px 0}
.sd-skel-row{display:flex;align-items:center;gap:12px;padding:11px 4px;border-bottom:1px solid #F1F4EF}
.sd-skel-row:last-child{border-bottom:0}
.sd-skel-av{width:38px;height:38px;border-radius:10px;flex:0 0 auto}
.sd-skel-lines{flex:1;display:flex;flex-direction:column;gap:8px;min-width:0}
.sd-skel-line{height:10px;border-radius:5px}
@media (prefers-reduced-motion:reduce){.sd-skel{animation:none}}
/* swap: show skeleton while .loading, the real table once data has drawn */
.sd-rec-load.loading .dataTables_wrapper,.sd-rec-load.loading>table{display:none}
.sd-rec-load:not(.loading) .sd-skel-list{display:none}
/* avatar size fallbacks for AJAX-injected (Velzon-class) modals — keeps view-activity profile small */
.avatar-xs{height:32px;width:32px}
.avatar-sm{height:48px;width:48px}
.avatar-md{height:64px;width:64px}
img.avatar-xs,img.avatar-sm,img.avatar-md{object-fit:cover}
.avatar-xs .avatar-title,.avatar-sm .avatar-title,.avatar-md .avatar-title{display:flex;align-items:center;justify-content:center;width:100%;height:100%;font-size:16px}

/* mobile sidebar drawer toggle (hidden on desktop; shown <=1024px) */
.sd-menu-btn{display:none;width:38px;height:38px;border-radius:11px;background:#fff;border:1px solid var(--sd-line);color:#41524A;font-size:20px;align-items:center;justify-content:center;cursor:pointer;box-shadow:var(--sd-shadow);flex:0 0 auto;margin-right:4px}
.sd-side-scrim{position:fixed;inset:0;background:rgba(13,32,20,.42);backdrop-filter:blur(2px);z-index:1089;opacity:0;pointer-events:none;transition:.2s}
.sd-side-scrim.open{opacity:1;pointer-events:auto}

/* ============================================================
   RESPONSIVE — desktop-first (1280 / 1024 / 768 / 600)
   NOTE (prototype): pages set grid columns inline, so these
   overrides use !important; real templates will use classes.
   ============================================================ */
@media (max-width:1280px){
  .sd-tiles{grid-template-columns:repeat(4,1fr)}
  .sd-grid{grid-template-columns:1fr 1fr !important}
  .sd-content{padding:20px 20px 40px}
}
@media (max-width:1024px){
  .sd-shell{grid-template-columns:1fr}
  .sd-grid{grid-template-columns:1fr !important}
  .sd-menu-btn{display:flex}
  /* sidebar becomes a slide-in drawer (toggled by the hamburger) */
  .sd-side{position:fixed;left:0;top:0;bottom:0;height:100vh;width:248px;z-index:1090;
    transform:translateX(-100%);transition:transform .25s ease}
  .sd-side.open{transform:none;box-shadow:10px 0 44px rgba(13,32,20,.35)}
}
@media (max-width:768px){
  .sd-tiles{grid-template-columns:repeat(2,1fr)}
  .sd-top{padding:10px 16px;flex-wrap:wrap}
  .sd-search{order:9;max-width:100%;flex:1 1 100%;margin:6px 0 0}
  .sd-content{padding:16px 14px 36px}
  .sd-card-pad{padding:14px 14px}
  .sd-card-head{padding:14px 14px 0}
  .sd-kv{grid-template-columns:104px 1fr}
  .sd-tabs{max-width:100%;overflow-x:auto}
  .sd-card-pad{overflow-x:auto}
  .sd-table{min-width:480px}
}
@media (max-width:600px){
  .sd-search kbd{display:none}
  .sd-top h1{font-size:15px}
  .sd-tile b{font-size:21px}
  .sd-chat-msg .bub{max-width:92%}
}

/* ---------- form modals — Greenhouse reskin (every BS form modal loads into #modal_content;
   id-specificity + !important so the Velzon theme can't out-rank it) ---------- */
#modal_content .modal-body{padding:18px 20px}
#modal_content .form-label{font:600 12.5px 'Inter'!important;color:#3C4B40!important;margin-bottom:6px}
/* target inputs by element too — the markdown (mdeditor) note fields render as a bare
   <textarea> with no .form-control class, wrapped in .wmd-wrapper */
#modal_content .form-control,#modal_content .form-select,#modal_content textarea,#modal_content input[type=text],#modal_content input[type=email],#modal_content input[type=number],#modal_content input[type=password],#modal_content input[type=url],#modal_content input[type=tel]{border:1px solid var(--sd-line)!important;border-radius:11px!important;padding:10px 13px!important;font-size:13.5px!important;color:var(--sd-ink)!important;background:#FCFDFB!important;box-shadow:none!important}
#modal_content .form-control::placeholder,#modal_content textarea::placeholder,#modal_content input::placeholder{color:#9AA89E}
#modal_content .form-control:focus,#modal_content .form-select:focus,#modal_content textarea:focus,#modal_content input:focus{border-color:var(--sd-green)!important;background:#fff!important;box-shadow:0 0 0 3px rgba(76,174,57,.2)!important;outline:none}
#modal_content .wmd-wrapper{width:100%}
#modal_content textarea{min-height:112px!important;width:100%!important;line-height:1.55;resize:vertical;display:block}
#modal_content .modal-footer{border-top:1px solid var(--sd-line);gap:8px;padding:13px 18px}
#modal_content .modal-footer .btn-primary{background:var(--sd-green-deep)!important;border-color:var(--sd-green-deep)!important;color:#fff!important;box-shadow:none!important}
#modal_content .modal-footer .btn-primary:hover{background:#266219!important;border-color:#266219!important}
#modal_content .modal-footer .btn-secondary{background:#fff!important;border:1px solid var(--sd-line)!important;color:#3C4B40!important;box-shadow:none!important}
#modal_content .modal-footer .btn-secondary:hover{background:var(--sd-green-soft)!important;color:var(--sd-green-deep)!important}
#modal_content .modal-header .avatar-title.bg-primary{background:var(--sd-green-deep)!important;color:#fff!important}
/* every modal header icon white (the theme leaves some dark on coloured tiles) */
#modal_content .modal-header .avatar-title{color:#fff!important}
#modal_content .modal-header .avatar-title i{color:#fff!important}